Warranty Length Details

OUR GEAR AND ACCESSORIES

As noted in the Terms and Conditions governing your Order, all of our products are covered by a 2-year warranty from the original date of purchase as shown on your sales receipt or invoice (Warranty).

As noted in the Terms and Conditions, the Warranty operates in addition to statutory rights available to you as a consumer the Australian Consumer Law.

Warranty terms

If for some reason our products show a defect in materials or workmanship when your product is used in accordance with our user manuals during the warranty period, please contact us. To make a claim under the warranty, please have your sales receipt, proof of purchase, model number and serial number on hand.

If your product fails due to a manufacturing defect, we will either send you a replacement part or make a repair free of charge. This also covers the cost of shipping. If a product cannot be repaired, we will replace the product with the same model and colour. If an identical product is not available, we will replace it with the closest model and colour. However, please note our Warranty applies to the original purchaser only, and the repairs do not extend the warranty period.

If you made your purchase from an authorised dealer, please return your product to them for it to be repaired or replaced free of charge. If you bought it via this website, please contact us and include the following information:

• A brief description of the problem along with a photo or video of the issue.
• Photo of the serial label.
• A copy of your item receipt, including date of purchase, is required.
• Include your name, phone number and shipping address.

Please note that this Warranty is only valid for goods returned in the original country of purchase. 

What is Tavo’s commitment?

Tavo will, in its sole election, either replace any defective item or any malfunctioning part with the same or a similar item/part, or refund to you the amount that you paid for the item.

Our Warranty DOES NOT Cover

• Damage caused through normal wear and tear, accidental damage, misuse, negligence or if you don't follow the user guides in our user manuals. Normal wear and tear includes: Wheels and Tyres that have worn down during regular use; the natural fading of fabrics over time; damage such as worn patches over time through regular use.
• Corrosion or rust on the wheels or chassis due to extreme environmental conditions including high humidity, salt spray, ice or snow, insufficient maintenance or improper storage.
• Repairs made by unauthorized third parties.
• Incorrect or inappropriate usage of gear including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals.
• Casualties and carelessness including those caused by the use of unsuitable parts and by both air and freight transportation.

How to proceed with warranty claim:

Simply send an email to info.usa@tavopets.com and include the following information:

• A brief description of the problem along with a photo or video of the issue.
• Photo of the serial label.
• A copy of your item receipt, including date of purchase, is required.
• Include your name, phone number and shipping address.

What does this limited warranty cover?

Tavo Pet Essentials warrants that during the 2-year limited warranty period described below, its pet carriers, accessories, and gear will be free from defects in materials and workmanship. This warranty is not transferable, and it is the exclusive remedy for the purchaser of a Tavo product.

How long does Tavo’s warranty last?

All our pet carriers, accessories, and gear are covered by this 2-year limited warranty, starting from the date that you purchased the product. This warranty expires if the purchaser of the product sells or otherwise transfers the product to a third party.

What is Tavo’s commitment?

Tavo will, in its sole election, either replace any defective item or any malfunctioning part with the same or a similar item/part, or refund to you the amount that you paid for the item.

What does Tavo’s limited warranty not cover?

• Any problem caused by misuse or abuse of the product, including, but not limited to, the failure to properly maintain, store, or clean the product.
• Any problem resulting from improperly modifying the product.
• Normal wear and tear.
• Damage caused to the product by pollution, sunlight, or other environmental conditions such as mold, dirt, mildew, or exposure to harmful chemicals.
• Consequential and incidental damages are not recoverable under this limited warranty.  Some states do not allow an exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
• Items purchased or gifted through a non-retailer third party or items gifted in used condition will not be warranted.
• Products involved in an accident resulting in damage and/or losses.
• Opinion dissatisfaction pertaining to functionality, features, or aesthetics.
• This warranty is only valid for goods returned in the original country of purchase.

How to proceed with warranty claim:

Simply send an email to info.usa@tavopets.com and include the following information:

• A brief description of the problem along with a photo or video of the issue.
• Photo of the serial label.
• A copy of your item receipt, including date of purchase, is required.
• Include your name, phone number and shipping address.