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Limited Warranty

Last Updated: April 9, 2024


Jani International Pte. Ltd. (“Company,”  “we,” “us,” or “our”), provides premium pet products to allow our customers to take care of their pets with ease. This Warranty page is designed to help you understand our warranty for Tavo products.

What does this limited warranty cover?

Tavo Pet Essentials warrants that during the 2-year limited warranty period described below, its pet carriers, accessories, and gear will be free from defects in materials and workmanship. This warranty is not transferable, and it is the exclusive remedy for the purchaser of a Tavo product.

How long does Tavo’s warranty last?

All our pet carriers, accessories, and gear are covered by this 2-year limited warranty, starting from the date that you purchased the product. This warranty expires if the purchaser of the product sells or otherwise transfers the product to a third party.

What is Tavo’s commitment?

Tavo will, in its sole election, either replace any defective item or any malfunctioning part with the same or a similar item/part, or refund to you the amount that you paid for the item.

What does Tavo’s limited warranty not cover?

  • Any problem caused by misuse or abuse of the product, including, but not limited to, the failure to properly maintain, store, or clean the product.
  • Any problem resulting from improperly modifying the product.
  • Normal wear and tear.
  • Damage caused to the product by pollution, sunlight, or other environmental conditions such as mold, dirt, mildew, or exposure to harmful chemicals.
  • Consequential and incidental damages are not recoverable under this limited warranty.  Some states do not allow an exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
  • Items purchased or gifted through a non-retailer third party or items gifted in used condition will not be warranted.
  • Products involved in an accident resulting in damage and/or losses.
  • Opinion dissatisfaction pertaining to functionality, features, or aesthetics.
  • This warranty is only valid for goods returned in the original country of purchase.

How to proceed with warranty claim:

Simply send an email to and include the following information:

  • A brief description of the problem along with a photo or video of the issue.
  • Photo of the serial label.
  • A copy of your item receipt, including date of purchase, is required.
  • Include your name, phone number and shipping address.